To Our visitors, Users, and Customers,
Thank You. The Softmailer.com Team October 5, 2017
We are providing the following definitions which are used in this Agreement, to make it easier for you to read and understand.
We are providing our customers with a user-friendly, affordable software platform to: create, build, and implement successful email campaigns for their businesses. Designed by professional entrepreneurs and marketers, users can visit and access our website for any legal or lawful purpose. But in order to protect our intellectual property and our Customers, Users & Visitors are prohibited from:
1. Anyone surfing the world-wide web can visit and browse our website, but in order to use our email and marketing services, you will have to register for an account. When registering for an account, you promise that:
Users understand and agree that they are fully responsible for activity on their account, and must keep their login information confidential. You must notify us immediately if you believe your account has been hacked or breached, by opening a Ticket through your Account Menu which is sent to our Customer Support Department at: [email protected]
1. The term "Content" includes and is not limited to:
You understand that any website content that you access or download, whether on our website; or any other third-party website; is at your own risk and agree to accept responsibility for any damages or losses.
3. Intellectual Property
We retain all rights, title and interest to our own website and its' content which is protected by copyrights, trademarks, service marks, patents, trade secrets or other laws, both locally and internationally. You promise not to interfere with these rights, and to follow all applicable intellectual property laws.
Any data or files, which are uploaded or downloaded from our platform is considered a User Submission. Customers can upload their email lists, files, and attachments for marketing campaigns providing they follow some simple Softmailer.com Rules. These are:
5. Limited Liability
Customers acknowledge that they are solely responsible for their submissions, and that Softmailer.com is not responsible for any errors, omissions, or intellectual property rights violations committed by other users or customers. Since we have no control over the content submitted by our customers, you agree to hold us harmless for any alleged violation or copyright infringement.
5. Software Interface
The Softmailer.com platform easily interfaces with: Aweber; Mailchimp; and GetResponse. Customers can automatically download or upload their email lists to build, implement, or launch any marketing or email campaign.
If you believe a Softmailer.com user or customer has committed a copyright violation, please notify our Copyright Agent immediately using the following procedure:
Send a written claim containing your: name; address; email address; contact information; and proof of ownership to our Copyright Agent through the Softmailer.com Ticket System located in your Account Menu which is sent to: support.softmailer.com [email protected]In the email you must:
2. If you are not the owner of the work or material, then you will also need to provide us with a signed statement that says you are authorized to represent the original owner of the copyrighted material, along with the original owner's contact information.
As soon as our Copyright Agent receives your signed claim, Softmailer.com will immediately:
4. False Claims
If we find that the alleged violator has not committed a copyright infringement, we will immediately release any disputed material back to its' owner and unfreeze their account. If we discover that you have filed a false copyright infringement claim, then you agree to be personally and financially liable for all costs or damages we incur as a result of the investigation, including but not limited to attorney's fees, legal fees, and expenses.
1. Annual Subscriptions & Auto-renewal
Subscriptions are calculated annually at $99.00 U.S. Dollars (Ninety-nine) for a 12-month period, and will auto-renew on your anniversary date. We accept PayPal and all major credit cards through our PayPal account. For this reason, it is important that all of your account and payment information is correct and up-to-date so there are no delays using our platform or launching your marketing campaigns.
2. Renewals & Cancellations
If you do not wish to automatically renew your subscription, you must cancel within (30) thirty days of your anniversary date. Remember, once your account is cancelled, you will no longer have access to your information.
3. Email credits
We offer a unique system to make it easier for customers to use and access the Softmailer.com platform through "credits." Currents customers can purchase bundles of email credits to send out email and marketing campaigns. For instance, 100,000 credits = $120.00 (U.S.A.) which allows you to send out 100,000 emails. Credits can be used to launch an email campaign, or modules to test market campaigns. (See our sell.softmailer.com landing page for more information on modules.) All Softmailer.com email credits expire, therefore you must use them prior to your Subscription anniversary date.
Customers can cancel their account at any time by providing a written email notice to our Customer Service Department, requesting cancellation, or by using the cancellation menu option in their Softmailer.com account. Please note, once your account is cancelled, you will no longer have login access to the Softmailer.com platform. In addition, it may take 30-60 days for our servers to populate and delete you from the system.
Softmailer.com offers a thirty-day (30) money back guarantee if customers are unsatisfied with our platform or services. Customers must follow our Refund Policy in order to receive either a partial or full refund. Failure to follow these instructions will either delay your refund, or prevent you from receiving a refund.
A. Full Refund
In order to receive a full refund under our guarantee, you must send us a cancellation request within the first 30 days of registering with Softmailer.com, and it must be:
B. Partial Refund
In order to receive a partial refund (50%), up to fifty-percent of the annual subscription, you must send us a refund/cancellation request within the first six (6) months of registering with Softmailer.com, and it must contain the same information listed in A 1-3 listed above. No refunds are issued for email credits or any other pre-paid services.
C. No Refund
No refunds are issued after the customer's six-month anniversary, or registration date.
Please Note: We have a Zero Tolerance Policy for: Spam; harassment; bullying; obscenities; pornography; bigotry; copyright infringement; and theft.
Users and customers must not use our website or platform for any improper, illegal, or prohibited purpose. You must not use the Sotmailer.com website in any way that could affect its' availability or use; or in connection with unlawful activity.
Softmailer.com provides support services on a first come-first served basis. Customers are encouraged to send our Customer Service Department an email containing: their username and account number; date; and a description of their challenge or problem. One of our qualified Customer Service Technicians will contact you as soon as possible.
We regularly conduct maintenance and system checks of our platform. In those instances, our platform may be down or inaccessible. If for any reason the platform, website or system is down for more than 24-48 hours, we will provide notice via our website as well.
The Softmailer.com website may redirect you to other websites or affiliates. If you click a link, or follow a hyperlink to a third-party website, you agree that you are doing so at your own risk.We have no control over third party websites whatsoever; therefore, we are not responsible, directly or indirectly, for any damages or losses that might happen as a result of your accessing or using a third-party website.
Customers, Users, and Visitors agree to defend, indemnify, and hold harmless Softmailer.com, it's owners; directors; employees; and agents; from all third-party claims or losses, costs, actions, damages, expenses, or liabilities, that arise from or relate to your using or accessing our website; platform; content; or services. This also applies to unforeseen third-party claims.
Customers understand and agree that they assume all responsibility and risk for using our: website; platform; content; and/or services. Our company, its' owners; employees; or agents will not be liable for any: incidental; indirect; direct; punitive; exemplary; or consequential damages. The term "Damages" may include and is not limited to:
Force Majeure means "any event" that might occur that is "beyond our control", or that of our User or Customer. Neither Softmailer.com, nor our customer shall be responsible for any failure to perform if it involves: vandalism, fire, flood, strike, labor unrest, riot, act of civil or military authority, accident, acts or omissions of carriers, or Act of God, or other event beyond their control. When we become aware of any force majeure event, it will be posted on our website, or sent via email for our customers. Any changes in our service, or resumption in our service will be posted on the Softmailer.com website.
In the event either we or the customer have a dispute about these Terms of Service or its interpretation, we agree to resolve the dispute via Mediation, located in Slovakia, E.U. and we both agree to share the cost and choice of a Mediator.
The disputing party shall send the non-disputing party a thirty (30) day Notice of Intent prior to filing a Mediation claim, giving the parties the ability to resolve the dispute before Mediation. Notices shall be served as provided within this Agreement. Upon filing of the complaint, Mediation shall be conducted via Arbitration Rules.
If the parties are unable to find a resolution with mediation, or do not agree with the decision of the Mediator, either party may file a claim with the appropriate Court having jurisdiction in Slovakia.
The prevailing party shall be entitled to reimbursement of any costs and fees, including but not limited to attorney’s fees.
Customers and Users can register to become Softmailer.com Affiliates through our website by simply checking the link in your account menu. As a Softmailer.com Affiliate, you can receive up to a 50% (fifty-percent) commission on any paid subscription fee from customers you refer to our company and software. Referral commissions are paid via PayPal, and distributed the subsequent month of receiving Customer Subscriptions. The benefits of becoming a Softmailer.com Affiliate are:
2. Subscription Payment
Please note that a minimum of the (1) year subscription paid per customer will be held by Softmailer.com in order to cover the Affiliate's annual Subscription obligation. If Affiliates ask us to transfer funds from their Softmailer.com Affiliate account to their PayPal account, and the amount is less than $100.00 U.S. Dollars, then the Affiliate will incur a $10.00 processing fee.
Referral fees will not be paid on cancelled or terminated accounts.
Any Notice that is required in this Agreement must be in writing and sent to parties as follows:
1. Notice can be delivered via: email; fax; United States Postal Service; or overnight/special courier. Customers can opt out of email notifications by sending a written email to our Customer Service Department at: [email protected]
2. All other Notices are to be sent to the last known address or email address for Softmailer.com; or to the customer's last known address/email address.
If any clause or paragraph in this agreement is considered unenforceable or invalid under any law or statute, or made invalid by an Order of a Court of law, the invalid or unenforceable clause shall not render the balance of this Agreement invalid. Any invalid provision shall be considered altered and interpreted so it does not affect the rest of this agreement.
You can contact Softmailer.com at: